Service Advisor

DescriptionBlaise Alexander Family Dealerships is the premier auto dealership with 40+ years of success in Pennsylvania. We currently employ 1,200 professional individuals across 20 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships. COME WORK FOR THE GREATEST DEALERSHIP FAMILY IN PENNSYLVANIA!!

Blaise Alexander Family Dealerships are looking for an Automotive Service Advisor to join our growing team!

A Day in the Life of an Automotive Service Advisor (but not limited to):

Greet customers and assist them with their service needs and questions

Obtain and update necessary vehicle and customer data

Perform vehicle walk-around and documentation of customer concerns to set up the technician to properly diagnose the vehicle and repairs

Establish a timeline of repair and keep the customer up to date on progress. Communicate with the customer via telephone, email, and/or text message.

Disclose additional work needed or recommended services and obtain customer signature for those repairs

Advise customer about the value of car maintenance and review future recommended services

Build relationship and rapport with the customer to maintain CSI rating

Schedule future maintenance appointments

QualificationsQualifications include but are not limited to:

10+ Years experience as a service advisor, dealership experience preferred

Ability to communicate with customers and manage other tasks independently

Personable and friendly personality

HS Diploma or Equivalent

Valid Driver’s License

General knowledge of mechanical and service operations preferred

Reynolds and Reynolds or xTime experience is a plus

Blaise Alexander offers its full-time employees and their family benefits packages and all the tools you will need to be successful. Some of the benefits include:

Free Health Insurance Opportunities for Employees

Dental and Vision Insurance Plans

Paid Company Life and Short-Term Disability Insurance

401(k) Retirement Plan (with employer match)

Wellness Program

Blaise Alexander Family Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background and driver check (if applicable).