Front Office Assistant

DescriptionNorthwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.

Responsibilities include:

Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance
Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources
Prepare and assist clients with required registration paperwork
Enter client registration information accurately and efficiently into the electronic medical record
Navigate electronic medical records and automated scheduling software
Collaborate with billing staff to obtain updated insurance information and required documentation
Make appointment reminder calls for Outpatient and Psychiatry providers
Scan incoming documents into the clinical record
Monitor and route incoming faxes
Receive and distribute mail and packages
Order and maintain office supplies
Assist clients with voter registration upon request
Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality
Cross training to support all locations as needed

Requirements:

Proficiency in the use of modern technology
Reception/customer service experience
Health care administration/medical records management experience
High School Diploma or equivalent
Ability to work independently and with a variety of personalities
Positive attitude
Strong oral and written communication skills

Dependable attendance and punctuality to support consistent front office coverage

Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.

At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!

EOE

Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
QualificationsHigh School Diploma or equivalent with or without experience.