Order Fulfillment Associate

DescriptionNew England Coffee, a brand of Reily Foods Company, has been roasting exceptional coffee for more than 100 years. We pride ourselves on quality, consistency, and great service—and our fulfillment team plays a critical role in delivering that experience to every customer. We are expanding and seeking a dependable, motivated individual to join our team.

Position Overview

The Order Fulfillment Associate ensures customer orders are picked, packed, and shipped accurately and on time. This hands-on role supports fulfillment operations including order processing, inventory management, materials handling, and maintaining a clean, safe workspace.

Responsibilities

• Monitor, process, and fulfill daily online orders

• Accurately pick, pack, and verify items prior to shipment

• Prepare and stage outgoing shipments for multiple carriers

• Perform stock counts, replenishment, and general inventory control

• Maintain a clean, organized, and safe work area

• Report product, quality, or safety concerns promptly

• Assist with customer order inquiries as needed

• Support additional departmental tasks as required

QualificationsQualifications

• Experience in fulfillment, warehouse operations, shipping/receiving, manufacturing, or food production • Ability to read, write, and communicate clearly in English (Spanish a plus)

• Strong attention to detail, accuracy, and quality

• Basic computer skills

• Reliable, punctual, and comfortable in a fast-paced, collaborative environment

• Ability to lift 30 lbs. and perform physical tasks (standing, climbing, reaching, etc.)

• Must be 18+ and able to pass a background check

Preferred Skills

• Customer communication and problem-resolution abilities

• Motivation to learn new tasks and adapt quickly

• Ability to operate light warehouse equipment (e.g., pallet jacks)

• Strong organizational and quality-focused mindset

• Flexible hours when business needs require

Why You’ll Love Working Here

• Competitive pay and benefits

• Employee discounts on coffee and merchandise

• Supportive, team-oriented work environment

• Opportunities for growth within a long-standing, family-owned company

We offer a comprehensive and thoughtfully designed benefits package that supports the well-being, financial security, and work-life balance of our employees.

10 Paid Company Holidays
Generous Paid Vacation & Sick Time
Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family
Health Savings Account (HSA) with company contributions
Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA)
401(k) Retirement Plan with company match and discretionary profit sharing
Employee Assistance Program (EAP) and financial wellness resources
Company‑Paid Disability
Company‑Paid Life Insurance equal to 3× annual compensation
And more benefits designed to support your health, wealth, and well‑being

Together, these benefits reflect our commitment to caring for our employees both inside and outside the workplace.