Love Encore Specialist/ Delivery Specialist

Description
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Position Overview

At Romeo Subaru, the Love Encore Specialist plays a key role in delivering an exceptional ownership experience. This position serves as the bridge between the sales process and long-term customer satisfaction, ensuring every customer leaves confident in their new Subaru and the technology that comes with it.

The Love Encore Specialist provides personalized vehicle deliveries, technology demonstrations, follow-up appointments, and ongoing support to help customers get the most from their ownership experience. This individual serves as a friendly, knowledgeable resource and ambassador for the Romeo Subaru brand.

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Compensation: This position offers the opportunity to earn between $55,000 and $60,000 annually.

Essential Responsibilities

Conduct personalized vehicle deliveries and feature demonstrations.
Educate customers on Subaru technology, safety features, and connectivity tools.
Schedule and complete Love Encore follow-up appointments.
Answer customer questions and provide ongoing ownership support.
Partner with Sales and Service teams to enhance the customer experience.
Maintain product knowledge and stay current on Subaru technology updates.
Support customer events and owner education initiatives as needed.

Benefits

401(k)
401(k) Matching
Health Insurance
Dental Insurance
Vision Care Insurance
Flexible Spending Account
Health Savings Account
Paid Time Off

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Qualifications

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Qualifications

Strong customer-face presence with the ability to create a welcoming, professional, and engaging experience for every guest.
Comfortable teaching and explaining technology to customers of all experience levels.
Positive, energetic, and customer focused attitude.
Strong organizational and follow-up skills.
Ability to work effectively with customers and dealership teams.
Proficiency with smartphones, mobile apps, and vehicle technology.
Valid driver's license with an acceptable driving record.
Ability to successfully complete all pre-employment screening requirements.

Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.