Customer Service I

Duties and responsibilities include, but are not limited to: - Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries. - Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions. - Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff. - Calculates and collects fees for payment; resolves a...