Contact Center Customer Service Manager

Frank Gay Services is seeking a driven and dependable Contact Center Customer Service Manager to help lead our high-volume, fast-paced contact center supporting our HVAC, plumbing, and electrical teams. You’ll be the right hand to the Contact Center Manager, ensuring service excellence, optimizing workflows, and empowering a team of dispatchers and customer service representatives to deliver five-star experiences. This role is ideal for someone who thrives on people leadership, thrives under pressure, and understands the unique rhythm of the skilled trades. If you can juggle metrics, coach like a...