Senior Technical Services Specialist

• Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
• Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
• Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
• Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

MINIMUM KNOWLEDGE PREFERRED.

• University Degree (equivalent to a Bachelors degree) from an accredited program in related field, generally plus six years related work experience.

MINIMUM SKILLS PREFERRED.

• Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
• Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.

MINIMUM ABILITIES PREFERRED.

• Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
• Ability to manage people and/or complex projects.
• Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
• Ability to work virtually, in a multicultural, global environment.