Sales Agent

This is a remote position.
Position Summary:
Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.
This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.
Essential Duties and Responsibilities (include, but are not limited to the following):
Sales-Driven Customer Engagement

Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
Identify opportunities to convert leads, upsell services, and retain existing customers
Assist customers with rental inquiries, booking support, and account-related questions
Provide a professional and positive customer experience across every interaction
Support customers through issues or concerns while maintaining focus on retention and revenue opportunities

Operations & Customer Support

Maintain accurate customer information and interaction notes within internal systems
Follow company SOPs and workflows to ensure smooth customer experiences
Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
Adapt quickly to operational changes and new processes in a startup environment

Qualifications Required:

2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
Experience working in high-volume environments involving Calls and messaging
Strong communication and problem-solving skills
Comfortable using CRM systems, spreadsheets, and SMS platforms
Ability to multitask and stay organized in a fast-paced environment
Fluent or highly proficient in English

Skills and Abilities:

A motivated and customer-focused sales professional
Strong communication skills with confidence speaking to customers over Calls and SMS
Someone who is proactive, adaptable, and results-oriented
Comfortable handling objections and identifying sales opportunities naturally
Calm under pressure with strong customer service instincts
Process-oriented but flexible enough for a fast-moving startup environment

Salary: $8 - $10 USD per hour; depending on experience