About The Role

About QSIC

QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.

QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency.
QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment!
QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.

Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started!

About the Role

We’re looking for a detail-oriented and physically capable Warehouse Technician to join the QSIC Operations team in the US. Our Operations team provides end to end support for QSIC clients - from facilitating delivery of hardware and speakers, to providing ongoing IT support to customers. This role is critical to the success of new QSIC venue deployments, for clients like 7-Eleven. You’ll be configuring, testing, packaging, shipping, and receiving QSIC devices on site at the warehouse, as well as helping us build structure around these workflows as we grow globally. You will have the opportunity to collaborate with global colleagues located in Australia and Mexico, in teams including Engineering, Sales and Operations. If you’re someone who takes pride in organization, isn’t afraid of physical labor, and loves solving problems (with good music playing in the background), this role is for you. The role is a great opportunity for someone looking to gain exposure to working at a global technology company, learn from an experienced onsite manager, and develop their IT support experience.

This position is a 6 month contract position with the opportunity to go full time based on business needs. The role is expected to be on site at QSIC’s warehouse in Farmers Branch, Texas.

You Will

Configure and test equipment including Raspberry Pi devices, PoE switches, PoE
speakers, and other hardware (training provided)
Package and ship equipment to customers across North America
Receive deliveries, sorting and organizing them into their respective locations
Communicate daily with internal team members, delivery drivers, and others — by
phone, email, and in person
Diagnose and troubleshoot defective or failed equipment to identify root cause
Lift, carry, and count products up to 50 lbs using ladders, carts, or pallet jacks — must
be comfortable with heights
Work in a warehouse environment that is not climate-controlled, with exposure to
seasonal heat and cold
Wear closed-toed shoes at all times while working in the warehouse
Maintain a clean, organized, and safe workspace, adhering to 5S standards and OSHA
requirements
Work directly with an experienced Warehouse Manager for one-on-one training and
support
Perform cycle counts and inventory tracking

About You

You must

Have strong attention to detail — you’re good at noticing when something’s off and fixing it before it becomes a problem
Be comfortable working on your feet and lifting/moving packages for most of the day
Be organized, self-starting, and adaptable — there’s lots of work, and plenty of opportunity
Be curious and willing to learn about QSIC’s tech stack and systems
Be a good communicator who can work independently and solve problems, but who knows when to loop others in for support
Have experience effectively communicating over the phone, in person, and online with colleagues and external stakeholders including clients.

Bonus points if you have

Experience working in a warehouse, shipping/receiving, or in a tech support role
Used barcode scanners, inventory systems, or basic databases
Familiarity with Raspberry Pi, Linux, or quality testing consumer electronicsInterest in business, process improvement, or operational logistics
A second language (Spanish beneficial)
Confidence using a range of Apple Mac products and the Google suite (Gmail, Calendar, Meets)
A passion for building new ways of working and creating efficiencies.
A strong interest in music