APS Service Coordinator

SUMMARY

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

JOB DESCRIPTION

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians
• Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO’s, and receipt-in when invoices arrive
• Process credit card payments when necessary
• Process filing of closed work orders
• Set up all new PM contracts in NDS
• Input all amendments for PM’s in NDS
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Monitor all open work orders

Maintain Dispatch Log

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/excellent customer service skills, personable
• Open/close workorders
• Maintain dispatch log
• Input technician hours into payroll system
• Maintain purchase order system for vendor purchases
• Coordinate technicians

WORK EXPERIENCE REQUIREMENTS

2-3 years relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

• This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop
• area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal
• manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job
• includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

• The above statements are intended to describe the general nature and level of work being performed by people assigned
• to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material
• Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities.
• TMHS reserves the right to amend or change responsibilities to meet business and organizational needs, as necessary.
• Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace