Service Manager at Carl Zeiss Co., Ltd., Taiwan — Taiwan

About The Role

【Main tasks】

Assist Head of Service to work on people and strategic topics. Dotted line to Head of Head of SMS Taiwan.
Supervise multiple teams of Field Service Engineers that provide high quality service capability plus maintain a safe work environment.
Ensure the successful operation of ZEISS SMS tools on the customer site.
Set priorities to maximize equipment utilization and customer satisfaction.
Supervise onsite equipment installations, retrofits and system maintenance.
Coordinate staffing for start-up, warranty, paid service, and service contract activities.
Improves customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Grow service team by bench marking with peers and assigning training programs – both hard and soft-skills.
Cross-department collaboration such as with sales, Apps/BD, SCM and EHS team when needed.
Plan, report, attend and lead meetings to facilitate coordination of important issues, including daily and weekly priorities.
Retrieve, compile, and report equipment performance indicators to both customer and ZEISS management.

【Education】

Master's degree in engineering. Master's degree from foreign countries will be a plus.

【Experience】

5+ years EUV relevant field experience preferred.
10+ years international company working experience.
15+ years in semiconductor industry, vendor side experience.
Self-motivated, demonstration of working effectively and efficiently without supervision.
6+ years experience to manage a team > 25 of technical people.
TOEIC >800. German capability will be a plus.
Proven track record of customer recognition.
Excellent conflict management and resolution skills.
Supreme problem solving and analysis skills.

【Other skills】