Customer Service Specialist with German

Workster is partnering with a leading customer experience company to recruit Customer Service Specialists with German for an international consumer electronics support project in Sofia, Bulgaria.

This opportunity is ideal for candidates with customer service experience who enjoy helping customers and solving product-related issues. You will support customers via social media and other communication channels, assisting with pre-sales, post-sales, and product troubleshooting in a dynamic and professional environment.

Your Role

• Support customers with product-related questions, including pre-sales and post-sales inquiries
• Assist customers with technical troubleshooting and product malfunctions
• Respond to customer inquiries efficiently and within defined timeframes
• Recognize when cases need to be escalated to another department or senior staff member
• Handle customer correspondence and maintain accurate case documentation
• Consult product manuals and internal resources to advise customers on appropriate solutions
• Provide clear and professional communication, both written and verbal
• Navigate multiple systems to research information and resolve customer issues efficiently
• Maintain high attention to detail while following processes and documentation standards
• Meet quality, productivity, and compliance KPIs
• Adapt quickly to updates, policy changes, and new product campaigns

Your Qualifications

• Minimum C1 level of German
• B1 level of English communication skills
• Previous experience in customer service, consumer care, or contact center environments
• Experience handling complaints, escalations, or sensitive customer cases is an advantage
• Good knowledge of MS Office, including Excel and Outlook
• Strong organizational and communication skills
• Minimum typing speed of 20 WPM
• Ability to stay calm and professional in challenging situations
• Ability to work independently and perform under pressure to meet deadlines
• Candidates located in Sofia are preferred
• Valid Bulgarian Tax Identification Number (NRA) required for contractual purposes

The Offer

• On-site for first 3 months, remote available based on performance.
• Fully paid training and onboarding
• Standard working schedule within operational hours: Monday–Friday between 09:00–22:00 and Saturday between 09:00–19:00 (40 hours per week)
• Additional healthcare insurance and social benefits package
• Gift vouchers and sport card discounts
• Participation in company initiatives, including team buildings, sports events, and charity activities
• Long-term career development opportunities
• Internal training and professional development aligned with global standards
• Relocation support available for eligible candidates