French Customer Support Agent - Braga, Aveiro - LIS9

• We are a global marketplace for refurbished devices. Thanks to our rigorous evaluation
• process, only the best refurbishers can sell on our platform. As a Customer Support
• representative, you will provide warm and professional service to our customers,
• efficiently resolving any issues they may face. You will ensure excellent service standards
• and maintain high customer satisfaction while enjoying your work every day.

Your Role as a Customer Support Agent

• Responsibilities:
• Assist clients via inbound calls, chat, or email in the after-sales process by answering
• inquiries regarding reservations and attending to potential requests.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate, valid, and complete information using the right methods and tools.

Requirements

• Fluency in French (Native);
• Good knowledge of English (B2 level);
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients;
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits

• Competitive salary;
• Performance and Language bonus
• Meal vouchers;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your flight expenses;