Customer Success Manager

About The Team:OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers.What You’ll Do: Responsible for retaining and growing 20 to 40 CustomersBuild relationships up and across the organization to achieve success goalsContribute to customer onboarding Lead customer business reviewsWrite & publish customer feedback internally to support product roadmapCollaborative, team-oriented mindset is a requirementSkills and experience: 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS productExperience working with Salesforce, Gong, and VitallyUnderstand customer messaging and the user journey is a plusYou’re highly collaborative with a deep sense of ownership and accountabilityYou have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skillsRollup your sleeves, versatile mindsetThe New York and California base salary for this full time position is between $75,000 - $100,000 with an expected On Target Earnings (OTE) between $105,000 and $130,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.