Payroll Service Officer

JOB.TITLE Clerk Grade: 5/6 Salary Range: $102,936 to $113,579 Employment Type: Temporary (with potential for Ongoing in the future) Location: Paramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing : 10 September 2026 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What you will do As a Payroll Service Officer you will provide assistance to Payroll Support Officers within your team. Support team members in resolving issues, working across teams, and implementing new ways of working. Lead a team of payroll staff to ensure effective payroll services are delivered in a timely manner. You will be responsible for managing team workloads on a daily basis. You will support the team to be customer focused and work together within a culture of mutual respect, honesty and integrity with a requirement to meet tight deadlines and high volumes. About You Previous experience providing payroll solutions in large environments highly advantageous: Knowledge of SAP payroll systems or similar Payroll transactional experience Demonstrated ability to lead a team or prior experience in mentoring others Ability to work independently while also thriving in a collaborative, high-volume, and dynamic team environment. Sound understanding of Australian legislative requirements related to employee payments. Resilient, accountable, and adaptable, with strong time management skills and the ability to prioritize and manage workload effectively. Effective communication with peers, stakeholders and customers. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment(s). You will need to complete and clear PreEmployment checks including Australian Work Rights, Reference Checks and Police Checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. If you are already on a talent pool with another NSW government agency with Payroll skills at Grade 5 / 6 please advise on your application.