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Lead Functional Consultant, Customer Support (CS)

Icertis · Virginia, United States

Customer SupportExternal listingcontractabout 1 hour ago

About The Role

The Lead Functional Consultant Public Sector is a senior, customer-facing consulting leader responsible for driving the successful implementation of Icertis Contract Intelligence (ICI) solutions for Public Sector customers. Acting as a trusted advisor, this role leads discovery, solution design, configuration oversight, stakeholder workshops, testing, and go-live activities while ensuring scalable, product-aligned solutions that deliver business value.

  • Serve as the primary functional advisor for Public Sector and Federal customers.
  • Lead discovery sessions, requirements gathering, design workshops, and UAT preparation.
  • Translate business, compliance, and contracting requirements into scalable Icertis solutions.
  • Own functional delivery across the full implementation lifecycle, from discovery through go-live.
  • Lead design reviews and ensure solutions align with product capabilities and best practices.
  • Oversee configuration activities and validate solutions against approved requirements.
  • Drive testing, defect resolution, deployment readiness, and overall implementation quality.
  • Partner with project managers, architects, technical teams, and customer stakeholders.
  • Identify risks, manage escalations, and support mitigation planning.
  • Mentor consultants and analysts while promoting delivery excellence and reusable best practices.

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