Remote Client Success Associate

At thrasher foundation repair
Thrasher Foundation Repair is a familyowned company that has served homeowners since 1975. The company provides foundation repair, concrete repair, basement waterproofing, crawl space solutions, and related home services across multiple Midwest markets. Thrasher is committed to delivering dependable home solutions while providing customers with a professional and positive service experience
Our team is built around collaboration, accountability, continuous improvement, and a strong commitment to customers. We believe every interaction matters and that great service starts with people who are prepared to listen, communicate clearly, and follow throug
Position Overview
Thrasher Foundation Repair is seeking a
Remote Client Success Associate
to support customers throughout their experience with our company. This position is responsible for maintaining clear communication, responding to customer questions, coordinating follow-up activities, and helping ensure that customer needs are addressed promptly and professionally.

Responsibilities

Serve as a primary point of contact for customers throughout designated stages of their service experience.
Respond to customer questions and requests by phone, email, and other approved communication channels
Provide accurate information and help customers understand next steps in the service process.
Follow up with customers to confirm appointments, gather information, address outstanding questions, and support timely resolution of concerns
Document customer interactions, updates, and follow up activities accurately in company systems
Coordinate with sales, service, production, scheduling, and other internal teams when customer needs require additional support
Monitor assigned customer requests and follow through until the appropriate action has been completed.
Identify customer concerns and escalate issues to the appropriate team member when necessary.
Maintain a professional, respectful, and solutions oriented approach during all customer interactions.
Help identify recurring customer questions or service issues and communicate useful feedback to leadership
Maintain confidentiality when handling customer and company information.
Meet established service, communication, documentation, and productivity expectations while working independently
Participate in virtual meetings, training sessions, and team activities as required

Qualifications

Previous experience in customer service, client support, account coordination, administrative support, or a related field preferred
Strong verbal and written communication skills
Ability to communicate clearly and professionally with customers from a variety of backgrounds.
Strong organizational skills and attention to detail
Ability to manage multiple tasks, conversations, and deadlines effectively
Comfortable learning and using customer relationship management systems, scheduling platforms, email, video conferencing, and other workplace technology
Ability to work independently while remaining connected and responsive to a remote team.
Strong problem-solving and follow through skills.
Professional judgment when determining when a customer issue should be escalated.
Reliable internet connection and a suitable home workspace for conducting professional customer communications.
Ability to maintain consistent availability during scheduled working hours

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Why Thrasher
At Thrasher, people are an important part of how we serve our customers and continue to grow as an organization. The company emphasizes teamwork
Thrasher Foundation Repair is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate on the basis of legally protected characteristics.