Customer Service Communicator

Key Responsibilities Answer high-volume inbound calls from prospective borrowers, brokers, and partners, providing information about RCN Capital’s loan products and services. Collect and verify initial borrower information, assess potential loan eligibility, and accurately record details in RCN Capital’s CRM system. Guide callers through the initial stages of the loan application process, ensuring all required documentation is received and properly logged. Qualify and transfer leads to the appropriate loan officer or department based on loan type, property, and borrower profile. Conduct follow-up calls and emails to ensure incomplete applications or missing documentation are addressed promptly. Qualifications & Skills Must have at least 1–2 years of call center, customer service, or intake experience, preferably in financial services, mortgage, or real estate lending. Strong verbal and written communication skills; ability to explain loan programs clearly and professionally. Excellent data entry and organizational skills with strong attention to detail. Familiarity with loan origination, real estate, or hard money lending is a plus. Proficient in CRM systems, Microsoft Office Suite, and other intake or loan processing software.