Product Delivery Specialist

DescriptionDuties/Responsibilities:

Vehicle Delivery & Handover:

Safely deliver vehicles to customers’ homes, workplaces, or other specified locations.
Ensure that all vehicle features are explained and that the customer is comfortable with their new purchase.
Perform quality checks on vehicles prior to delivery, ensuring that they meet dealership standards.

Customer Service:

Maintain a high level of professionalism and courtesy while interacting with customers.
Answer any questions about the vehicle and assist in the setup of features like infotainment, connectivity, or navigation systems.
Ensure a smooth and positive delivery experience, contributing to customer satisfaction and loyalty.

Inventory Management:

Coordinate with the sales and inventory teams to ensure timely and accurate delivery schedules.
Ensure that any necessary paperwork, such as title and registration documents, are completed and submitted.

Documentation & Reporting:

Complete and submit necessary paperwork and forms related to the delivery process.
Report any vehicle damage, discrepancies, or issues to management immediately.
Maintain accurate records of deliveries made, customer feedback, and other related activities.

Vehicle Maintenance & Preparation:

Assist in maintaining the dealership’s fleet of delivery vehicles in good working condition.
Ensure all vehicles are clean, fueled, and ready for delivery before departing the dealership.

Safety & Compliance:

Follow all traffic laws and company policies to ensure the safety of yourself, the vehicle, and others on the road.
Ensure that deliveries comply with all applicable laws and regulations.
Perform pre-delivery vehicle inspections and report any safety concerns.

Required Skills/Abilities:

Excellent communication and interpersonal skills.
Strong attention to detail and a commitment to customer satisfaction.
Ability to work independently and manage time effectively.
Familiarity with basic vehicle functions and technology.
Valid driver’s license with a clean driving record is required.

QualificationsPreferred Skills/Abilities:

Previous experience in a delivery or customer service role preferred, but not required.

Education and Experience:

High school diploma or equivalent required.

Physical Requirements:

Ability to lift and carry up to 50 pounds, and to stand, walk, and drive for extended periods.

Other duties

Full-time position with potential for overtime.
Must be able to work flexible hours, including weekends or holidays as required.
Occasional travel required for vehicle deliveries.
Will be working both indoors (dealership) and outdoors (on the road).