Customer Service (82975)

DescriptionCustomer Service Representative

Farmington, MO

Who We Are:

US Tool Group is a leading provider of innovative industrial products and services, helping manufacturers achieve greater efficiency, quality, and cost savings. Founded in 1958, we have grown to become the largest cutting tool reconditioning firm in North America. Our success is driven by our commitment to our customers, our industry expertise, and most importantly, our dedicated employees.

As a Customer Service Representative, you’ll be an important connection between our customers, sales team, and manufacturing plants. This position is ideal for someone who enjoys helping people, solving problems, staying organized, and managing multiple priorities in a team-oriented environment. You’ll handle customer calls and emails, troubleshoot issues, maintain customer records, coordinate with internal teams, and help ensure customer requirements are met.

If you have:

Good phone/email etiquette
Able to perform multiple tasks at once
Work independently and stay focused
Understanding of work quality
Strong knowledge with Windows-based computer operating systems and software
Positive Attitude with good customer service relations
Problem solving skills
Pay attention to detail, recognize and report issues
Self-motivated to get assigned work completed
Willingness and personality suited to work in a team-oriented environment

A typical day may look like this:

Accept calls and emails from customers
Document customer calls/issues
Research and troubleshoot customer/plant process issues
Assist customers with issues (i.e. delivery requirements, quality issues, etc.)
Work with sales force on customer related issues
Plant liaison for customers
Create and update records in CRM software
Support team members as workload increases
Backup other CSR’s during vacation, sick days, and other days out
Update customer required reporting and pricing
Assist Customer Service Manager with special projects as needed
Update quality issue report and attend monthly quality meetings
Update special instructions as necessary
Work with the plant on issues involving customer requirements

Other Important Information:

Farmington Location
Reports to Annette Holloway
50% Sitting
40% Standing
10% Walking
Lifting up to 40lbs.

We provide:

Climate Controlled facility
On site Cafeteria
Health, Vision, Dental and Life Insurance
Competitive salary
401K benefit options
Paid holiday and paid time off accrual
Weekly Pay
A work-hard play-hard environment
Personal and professional growth

Equal Opportunity Employer M/F/Disability/Protected Vet
For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.