TMO Quality Supervisor

DescriptionWork doesn't have to be boring, come have fun with us!

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

ENJOY GREAT BENEFITS!

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more

WHAT YOU'LL DO: The Quality Supervisor oversees the quality of VENU+’s services and products. Responsible for the day-to-day fulfillment of operational activities and business objectives. This position will be in charge of leading and developing a team of Drivers, Inspectors, and Cleaners. The Quality Supervisor will monitor the productivity, efficiency, and safety of warehouse personnel within our TMO Department.

RESPONSIBILITIES

Works closely with the Director of Customer Service on staffing, and the performance of the Tourist Mobility Services.
Organizes and oversees the schedules and work of departmental staff.
Supports the organization’s goals of improving manufacturing quality and efficiency by conducting or assigning inspections, assessing the results and the manufacturing process, and proposing improvements based on findings.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and following company policy.
Conduct daily huddles and monthly meetings.
Monitors production and staffing costs, and continually seeks areas and processes that can be streamlined to produce cost savings.
Tracks inventory levels, orders new supplies, and ensures inventory and storage areas are clean and maintained
Ensures compliance with safety regulations, and monitors staff to ensure they are following safety procedures.
Collaborates with other departments and customers and communicates job expectations to employees.
Prioritizes tasks and manages time to ensure the team meets deadlines.
Ensures facility equipment and vehicles are properly maintained.
Tracking expenses related to fuel, storage, and truck maintenance.

QualificationsREQUIREMENTS

High School Diploma or equivalent
Associate degree preferred
2-4 years of progressive operations supervisory experience in a theme park, entertainment, or fleet maintenance environment
Well-developed analytical skills
Strong interpersonal and supervisory skills
Excellent verbal and written communication skills
Proficient in Microsoft Office products
Exhibits a professional attitude in a fast-paced environment
Mechanically inclined and oriented
Demonstrates the willingness to work a flexible schedule that may include nights, weekends, and holidays
Able to handle difficult customers with diplomacy and tact