CRISIS TRIAGE SPECIALIST FULL TIME

DescriptionWe're Hiring: Crisis Triage Specialist

Location: Cookeville TN | Full Time Position

This position will be based in the CSU Unit.

Schedule: Wed-Sat 8a-6p

Are you passionate about making a difference in moments that matter most? Volunteer Behavioral Health is seeking a dedicated Crisis Triage Specialist to join our behavioral health team. This dynamic role blends crisis intervention, clinical assessment, and client support to provide compassionate, timely care to individuals navigating behavioral health emergencies.

Key Responsibilities Include:

Conducting crisis assessments and de-escalation interventions
Performing discharge planning with CSU and Detox clients
Coordinating aftercare options and facility placement for clients
Responding to walk-ins and dispatch referrals with comprehensive evaluations
Coordinating referrals and managing long-term follow-up care
Triaging 988 Lifeline and internal crisis line calls
Facilitating client groups and specialized therapeutic activities
Supporting clients with daily living, medication, and safety checks
Maintaining accurate documentation in the Electronic Health Record system
Collaborating with field staff, supervisors, and external providers
Assisting with facility operations, front desk duties, and emergency planning

QualificationsWhat You Bring

Bachelor’s degree in Psychology, Sociology, Social Work, or related field
1+ year experience in crisis intervention, behavioral health, or residential care preferred
Calm, confident demeanor in high-pressure situations
Strong communication and documentation skills
Proficiency with EHR systems (e.g., Qualifacts)
Valid driver’s license and flexibility with rotating shifts

Why Join Us?

At Volunteer Behavioral Health, we believe in meeting people where they are; with empathy, expertise, and unwavering support. You’ll be part of a team that values collaboration, continuous learning, and the power of human connection in healing.