SERVICE CONCIERGE

DescriptionPosition Summary
The service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.

Position Responsibilities

• Promptly greet customers in the service drive and introduce them to a service advisor
• Answer incoming phone calls and ensure they are properly routed

o Schedule appointments as necessary

• Make follow-up calls to service customers for survey follow up and customer satisfaction

o Track common issues and advise the service manager

• Assist the Loaner Coordinator

o Greet customer requiring a loaner vehicle
o Prepare loaner contract
o Answering inbound phone calls
o Contact customers for survey follow up and customer satisfaction
o Greeting customers on the service drive

• Assist the Loaner Coordinator

o Flag tach time on repair orders
o Close out repair orders
o Vendor purchase orders
QualificationsPosition Requirements and Qualifications

• Sales or Customer Service Experience
• Team player with excellent interpersonal skills
• General understanding of Microsoft Office and Technology
• Attention to detail and ability to prioritize tasks
• High School degree or equivalent
• Ability to read and follow instruction, compose light correspondence and memos
• Must possess a valid driver's license and good driving record.