Parts Manager

DescriptionPurpose

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.

Responsibilities

Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction

Promotes and merchandises parts and accessories in conjunction with other store locations

Creates annual Parts Department goals and budget, in alignment with the organizations financial and operational objectives

Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals

Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures

Submits all parts warranty and return claims within the required time frame to receive maximum credit

Maximizes use of all order discount programs to achieve management stock order goals

Ensures all department tools, equipment and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

QualificationsExperience, Education, Skills and Knowledge

1+ years experience in Parts Department operations

Experience leading others

Ability to write and speak effectively to individuals and groups

Basic understanding of financial principles relative to Parts Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Physical Requirements

The physical demands described below are representative of those required to perform the essential functions of this position. This role requires the ability to sit, stand, and walk for extended periods and frequently handle parts, materials, and equipment using repetitive motions such as reaching, gripping, and handling. The position involves lifting, carrying, pushing, or pulling up to 50 pounds regularly and up to 75 pounds occasionally, as well as bending, stooping, kneeling, and moving to retrieve and organize parts. Frequent use of computers, telephones, and electronic communication tools is required. Must be able to maintain appropriate visual acuity, including close, distance, color, peripheral vision, depth perception, and focus adjustment. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be a comprehensive list of all duties or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.