Rental/Shop Technician

DescriptionJob Purpose:

• The Rental/Shop Technician at BIG TOOL BOX INC is responsible for diagnosing and repairing power equipment, as well as servicing company-owned power equipment to ensure optimal functionality and customer satisfaction.

Key Responsibilities:

• Conduct small engine repairs, including gas engine and electric tool servicing.
• Perform equipment maintenance and repair tasks to ensure all tools and machinery are in excellent working condition.
• Execute power equipment diagnostics to identify issues and implement effective solutions.
• Repair battery-operated tools and diagnose electrical problems with precision and expertise.
• Utilize customer descriptions to diagnose causes of malfunctions and provide efficient resolutions.
• Maintain proficiency in using MS Office, point of sale systems, and workload tracking systems.
• Work independently with a strong attention to detail and mechanical aptitude.
• Demonstrate engine diagnostics skills to ensure thorough and accurate repairs.
• Uphold company standards and contribute to the overall success of BIG TOOL BOX INC through exceptional service and technical expertise.

QualificationsRequired Education:

• High school diploma

Required Experience:

• 1 year of experience in small engine repair

Preferred Experience:

• 3+ years of experience in small engine repair
• 3+ years of retail experience
• Experience with major outdoor power equipment brands

Required Skills and Abilities:

• Proficiency in MS Office
• Experience with point of sale systems
• Familiarity with workload tracking systems
• Ability to work independently
• Strong attention to detail
• Ability to diagnose electrical problems
• Demonstrated mechanical aptitude
• Proficiency in engine diagnostics