Specialist Bank services

Role Purpose We are seeking a Banking Services Specialist to drive the growth, adoption, and operational performance of M-Pesa banking services. The role is responsible for managing bank partnerships, ensuring service reliability, enhancing customer value propositions, and supporting revenue diversification through banking products such as Bank-to-Wallet (B2W), Wallet-to-Bank (W2B), ATM withdrawals, and related services. Key Accountabilities Deliver banking services revenue, usage, and penetration targets. Develop and validate customer-focused value propositions for new and existing services. Ensure banking services operate effectively through regular monitoring and testing. Manage relationships with banks and external partners, including issue escalation and resolution. Coordinate partner requests with internal support teams. Work closely with Product and Technical teams to resolve service issues. Monitor banking service accounts and liquidity thresholds to minimise operational risks. Identify and implement opportunities to expand the banking services portfolio. Key Performance Indicators (KPIs) Banking services revenue achievement. Customer penetration and active usage growth. Service availability and uptime. Resolution time for partner and operational issues. Number of successful service launches or enhancements. Compliance with testing and monitoring requirements. Portfolio diversification and transaction growth. Knowledge, Experience and Preferred Qualifications Knowledge of mobile money, digital payments, or banking services. Understanding of payment ecosystems and financial services operations. Experience managing external partners or financial institutions. Experience monitoring service performance and analysing business metrics. Knowledge of financial services regulatory and compliance requirements. Bachelor's degree in Finance, Business Administration, Economics, Information Technology, or related field. 3+ years' experience in banking, fintech, payments, or mobile financial services. Experience with M-Pesa, digital banking products, or payment platforms. Experience in product management, partnership management, or business development.