Collections & Customer Service Specialist

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This position is a full time role in-person in our Golden, CO office.

About Us:

Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
11,000 recurring clients and growing
120 employees, 10 departments, 2 offices, 1 team
Team-oriented and casual work environment
Continuous training through ATBS University
Room for growth and professional development
About You:
You solve problems creatively and develop innovative solutions
You are curious and have an inherent willingness to learn
You enjoy collaborating with others and have excellent communication skills
You are analytical and detail-oriented
You always go the extra mile to provide exceptional customer service
About the Opportunity:
Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests
Contacting clients with declined or expiring credit cards to collect payments
Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients
Utilizing ATBS software programs to input data to update ATBS records
About Your Expertise:
Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Attention to detail and good aptitude with numbers
Strong customer service orientation and customer relation skills
Ability to multitask and meet deadlines
Proficient computer skills
High School Diploma, GED, or Higher
2-3 years of customer service in an office environment
Experience and demonstrated ability with Excel
About the Perks:
Free beer & coffee daily
Monthly celebrations
Charitable time off to give back to our communities
Paid time off to pursue what you are passionate about
Health, vision, and dental benefits and HSA match
401K match