Bilingual Patient Coordinator (English & Spanish)

Employment Type

Full-Time

Work Arrangement

Fully Remote | Independent Contractor

Schedule

• U.S. Eastern Business Hours
• We are seeking a highly organized and customer-focused

Bilingual Patient Coordinator

who is fluent in

English and Spanish

to support the coordination of care for patients receiving home healthcare services.

The Patient Coordinator will serve as a key point of contact between patients, families, Home Health Aides (HHAs), healthcare professionals, contracts, and internal departments. The ideal candidate is an excellent communicator, comfortable working in a fast-paced healthcare environment, and experienced with

HHA Exchange

.

Schedule

Monday–Thursday

9:00 AM–5:00 PM

Friday

• 9:00 AM–4:00 PM
• 45-minute unpaid break each day
• Must be flexible to provide
• weekend on-call support as needed

Key Responsibilities

• Coordinate work assignments based on Home Care Worker training and experience.
• Communicate effectively with patients, family members, HHAs, clinicians, contracts, and other departments.
• Document all communications and relevant information accurately in

HHA Exchange

• .
• Monitor and resolve open cases to ensure timely resolution.
• Support patients and families by identifying their needs and coordinating appropriate care.
• Communicate changes in service days/hours, discharges, and other relevant updates to HHAs.
• Provide necessary information to healthcare professionals and other stakeholders.
• Complete daily, weekly, and monthly reports.
• Manage overtime and travel-time requests.
• Use Smart Map and other tools to locate aides, provide directions, and check availability.
• Complete and document incident reports.
• Manage mutual and linked cases.
• Monitor and respond promptly to emails, voicemails, and faxes.
• Follow agency guidelines, policies, and procedures.
• Adapt quickly to changes within the agency and healthcare environment.
• Escalate concerns or questions to the appropriate supervisor.
• Perform other duties as assigned to support agency needs.

Requirements

• Fluent in English and Spanish — required.
• Previous HHA Exchange experience — required.
• Computer savvy and comfortable working with healthcare software and digital tools.
• Strong written and verbal communication skills.
• Excellent customer service and active listening skills.
• Strong organizational and time-management skills.
• Ability to multitask, prioritize, and manage multiple cases simultaneously.
• Ability to work effectively under pressure and in a fast-paced environment.
• Positive, team-oriented approach.
• Flexible and adaptable.
• Strong attention to detail and accurate documentation.

What We’re Looking For

The ideal candidate is someone who is

empathetic, dependable, organized, and proactive

, with the ability to communicate clearly with patients, families, caregivers, and healthcare professionals. You should be comfortable handling multiple priorities while maintaining a high standard of service and accurate documentation.