Senior System Administrator

Why Noventiq? Do you want to contribute directly to successful business outcomes by driving digital transformation for its customers’ businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve the best practices globally within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions? Noventiq is a leading global solutions and services provider: · Founded in 1993 · Headquarters in London, UK · Revenue of $ 2.1 billion · Headcount of 6400 employees · Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors · Operating in roughly 60 countries · 16 strategic acquisitions What's in it for you? Here you will collaborate with multi-national teams, ameliorate to a bazillion innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow, capable of taking on more significant responsibilities and leadership roles. This can be invaluable in understanding and serving clients from different regions, making the company truly expand its presence in new markets, bringing a profound positive repercussion to the business. Now we are looking for a Senior System Administrator , you will be a part of our Global IT Team. Role Overview: Due to the active development of activities (an increase in the volume and number of tasks) for the strategic task of digital transformation, as well as in connection with the active growth of the company associated with the entry of new organizations into the group of companies, Service management platform Administrator is required to the Delivery tools management team. Your Impact on the Mission: Configure and implement business process automation and workflows for support and managed services processes. Administer, maintain, and continuously develop the ITSM platform, monitoring system and related internal systems. Design, implement and support integrations between the ITSM platform and external systems using REST APIs, webhooks and automation tools. Analyze API requests/responses, JSON payloads, logs and HTTP errors; troubleshoot and resolve integration and workflow issues. Configure and maintain ITSM processes, Asset Management, CMDB, user, group, role and permission management. Analyze existing processes and automations and propose improvements to increase efficiency and service quality. Develop and maintain working instructions, procedures, policies and technical documentation. Coordinate maintenance activities and implementation of new functionality and integrations. Participate in projects involving data synchronization and integration with other corporate systems. Ensure timely and high-quality delivery of assigned tasks, including effort estimation and prioritization. Communicate effectively with cross-functional teams and project stakeholders. What You’ll Bring to The Table – About You: 3+ years of proven experience in Service Management automation and/or ITSM platform administration. Hands-on experience with Freshservice or another ITSM platform such as ServiceNow, BMC Remedy, ManageEngine, etc. Good understanding of ITSM processes and principles: Incident, Service Request, Problem, Change, Service Catalog, SLA, Asset Management and CMDB. Experience with workflow automation, business rules, webhooks and event-driven processes. Practical understanding of REST APIs, HTTP methods, JSON and API authentication (API keys, OAuth 2.0, Bearer tokens). Experience designing or supporting integrations between ITSM and external systems; experience with tools such as Postman or Jira is an advantage. Ability to troubleshoot integrations using logs, API responses, HTTP status codes and monitoring tools. ITIL Foundation certification or practical knowledge of ITSM principles is an advantage. Good English written and verbal communication skills. Ability to work effectively with cross-functional and multicultural teams, multitask and prioritize workload. Confident understanding of modern IT environments. BENEFITS AND OPORTUNITIES Opportunity to work in a global company, which present in 50 countries worldwide with constantly growing business YoY. Opportunity to learn and teach – improve your professional skills in multiple areas, share your best practices with your peers, make your own contribution to build world-class services delivery team Leadership team of professional top-managers and peers ready to share their knowledge and experience