Female Customer Service Executives

Join SRITRIMS (FAR EAST) LIMITED, a distinguished name in the Apparel Manufacturing industry, as a Customer Service Executive. With a presence in Hong Kong, Guangzhou, China, and operations extending to countries like Sri Lanka, India, and Bangladesh, we specialize in producing high-quality garment accessories such as buttons, zippers, and beads. As part of our dynamic team, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, providing product information, and supporting our esteemed clientele. This position requires excellent communication skills, a proactive approach to problem-solving, and the ability to adapt in a fast-paced environment. At SRITRIMS, we value innovation and are committed to continuous improvement to meet the evolving demands of the fashion industry. Be part of a company that is not only renowned for its quality products but also for its dedication to maintaining strong relationships with leading garment manufacturers worldwide. Tasks Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction. Coordinate with internal departments such as sales, production, and logistics to resolve customer issues and ensure the timely delivery of products. Maintain accurate customer records and update information in the company's database to ensure smooth communication and service continuity. Provide product information and support to customers, helping them select suitable garment accessories based on their specific needs and preferences. Gather and analyze customer feedback to identify areas of improvement in service delivery and work with management to implement necessary changes. Requirements Freshers Welcome. Minimum of 1 year of experience in customer service within the apparel manufacturing industry. Excellent communication skills, both written and verbal, with proficiency in English. Strong problem-solving abilities and a proactive approach to customer service. Ability to multitask and manage time effectively in a fast-paced environment. Benefits Attractive salary Join SRITRIMS (FAR EAST) LIMITED as a Customer Service Executive. Elevate your career in a dynamic, internationally recognized company committed to quality and innovation in apparel manufacturing.