Customer Support Specialist

Customer Support SpecialistPart-Time to start, with room to grow | Remote Check out The Global Talent Co.’s talent network: <https://www.globaltalent.co/networkAbout> the companyOur client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than <corporate.As> they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.What you'll doBe the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requestsSupport on-site trainers with occasional urgent requestsCommunicate exclusively in writing (chat/WhatsApp/email — no phone calls required)Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpfulWhat we're looking forExcellent written EnglishGenuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated messageGood judgment and comfort making sensible decisions independentlyReliability and a sense of ownership — this is a small, remote-first teamComfortable working early mornings, evenings, and/or weekendsGerman is a plus, but not requiredNo specific software experience is required — full training is provided.What we're not looking forA traditional call-center agent who relies on scripts and fixed responsesSomeone who needs to check in before every small decision — we want people comfortable using their own judgmentSomeone who prefers highly technical, complex problem-solving — the challenge here is tone and consistency, not troubleshooting difficultyA strictly "by the book" approach when warmth and flexibility are what the moment calls forWhat's on offerFully remote, flexible within the coverage windows belowA growing role with more responsibility over time as the company scalesA supportive, founder-led teamScheduleCoverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your <availability.At> The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.