Associate Vice President, Service Excellence – Channel Partner

The Associate Vice President (AVP), Service Excellence – Channel Partner, is responsible for managing day-to-day service execution and operational performance for an assigned portfolio of Channel Partner accounts. Reporting to the Senior Vice President for Service Excellence, the AVP executes established service strategies, monitors operational performance, identifies trends and service gaps, and coordinates corrective actions with internal teams, channel partners, and subcontractors. This position serves as an operational liaison for assigned Channel Partners and provides...