Sr. Service Technician

Long Description Job Summary Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances. Job Responsibilities · Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction. · Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications. · Order necessary parts after initial pre-screen so they are in hand before going to customers' premises. · Perform daily administrative functions to include warranty claims and report submissions. · Maintain performance objectives as required by the company. · Maintain company vehicle, tools, equipment and parts inventory. · Rely on personal judgment for work safety. · Work independently without onsite supervision. · Track service documents and installation actions by completing forms, reports, logs, and records. Candidate Requirements · 3 to 5 years of field service experience in all major home appliances. · Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications. · Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment. · Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications. · Valid driver's license with a clear driving record. · Meet physical requirements generally associated with field service repair (lifting, bending, etc.). · Ability to work a flexible schedule based on business needs. · Excellent communication, organization and customer service skills. Education