Medical Customer Support & Administrative Assistant

Requirements

• ● Previous experience in healthcare administration, medical reception, clinical
• administration, medical customer support, or a similar environment
• ● Training or practical knowledge of medical terminology is essential
• ● Excellent written English and strong written communication skills
• ● Strong attention to detail and organisational skills
• ● Comfortable communicating professionally with healthcare professionals via email
• ● Able to understand customer issues, identify what is required, and take appropriate
• action
• ● Comfortable working independently and managing multiple priorities
• ● Strong computer literacy and confidence learning new technology
• ● A proactive, solutions-focused approach

Desirable

• ● Experience working with hospitals, clinics, physicians, nurses, or other healthcare
• professionals
• ● Previous experience in a remote administrative or customer support role
• ● Experience working within a technology or SaaS environment
• ● Familiarity with Slack, Notion, or similar collaboration tools
• ● Experience supporting customers with software or technology products

The Ideal Candidate

• We're looking for someone who combines healthcare knowledge with strong administrative and communication skills.
• You don't need to be a nurse or medical professional, but you should have enough familiarity with medical terminology to confidently communicate with clinical customers.
• You'll also be joining a fast-paced startup environment , so we're looking for someone who is adaptable, tech-savvy, curious, and excited about working with new technology.
• Most importantly, you should be someone who takes ownership, communicates clearly, and genuinely enjoys helping customers.