Cantonese Bilingual Specialist

• •    Engage with bilingual (English and Cantonese) customers through voice channels to address inquiries, concerns, and requests.
• •    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
• •    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• •    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• •    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• •    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• •    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.
• •    Grade 12/Matric/High School Gr. in any field.
• •    Prior 2+ years voice experience in proficient bilingual support is must.
• •    Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
• •    Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
• •    Detail-oriented with high accuracy in data entry and documentation.
• •    Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• •    Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• •    Proficiency in using CRM software and MS office.

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves

• We can also process you virtually every weekday between 10:30AM to 4:00PM.
• Click the link to join: https://wns-collaboration.zoom.us/j/92167607160