Front Desk Agent

Job Summary

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• Manage the full guest journey: reservations, check-in, stay, and check-out;
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• Provide a professional and personalized welcome in line with Marriott standards;
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• Handle phone calls, emails, and guest requests promptly and accurately;
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• Proactively resolve operational issues and guest complaints;
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• Manage guest requests throughout their stay, ensuring a high level of guest satisfaction;
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• Handle payments, cash operations, and Front Office-related administrative procedures;
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• Work closely with other hotel departments to ensure an efficient and seamless guest experience;
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• Follow hotel procedures and Marriott quality and safety standards;
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• Use hotel management systems and other tools required for Front Office operations.

Requirements

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• Previous experience as a Receptionist / Front Office Agent, preferably in a hotel of a similar standard;
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• Solid knowledge of Front Office procedures and operations;
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• Good command of both Italian and English;
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• Excellent communication and interpersonal skills;
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• Strong guest and service orientation;
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• Ability to work effectively as part of a team and manage high-pressure situations;
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• Accuracy, reliability, and ability to work independently;
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• Flexibility to work shifts, including weekends and public holidays.
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Knowledge of Opera PMS;

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Preferred Qualifications

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• Previous experience within an international hotel chain;
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• Knowledge of additional foreign languages.

• Employment under the Italian Tourism Collective Labour Agreement (C.C.N.L. Turismo), Level 3;

• This company is an equal opportunity employer.
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