NUTRITIONAL SERVICES - FOOD SERVICE LIAISON

DescriptionIdaho Falls Community Hospital is looking for a Food Service Liaison to join our team!

JOB SUMMARY: The Food Service Liaison is a customer relations specialist. He/she will educate patients about their menus, assist patients with ordering as needed and will deliver meals to the bedside. Food Service Liaisons will be the face of the Nutritional Services Department throughout Idaho Falls Community Hospital (IFCH) and Mountain View Hospital (MVH) and will keep coffee stations and nutrition stations stocked.

ABOUT IDAHO FALLS COMMUNITY HOSPITAL:

At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center.

Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.

DUTIES AND RESPONSIBILITIES:

Orient and prepare patients for meal service

Deliver menus to patients

After a diet order has been placed in the Electronic Medical Record (EMR), a copy of the correct menu will be hand-delivered to the patient
Orient the patient to the menu

Show where the various parts are of the menu including Breakfast menu, Lunch & Dinner menu, Beverage menu, Dessert menu and Condiments
Show in the menu and orally explain the process for ordering meals through room service ordering
Ask the patients if they have additional questions

Assist patients with ordering meals if needed

If a patient has not ordered a meal by a designated time, Food Service Liaison will visit the patient with tablet in hand and as appropriate take the patient’s order in person

Use the iPad language translator to communicate with non-English-patients as needed.

Deliver meal trays to patients

Deliver trays within a timely manner, according to department policy and procedures, including using patient identification procedures and recording delivery times
Provided personalized assistance with tray as need – such as opening beverages, getting ice, cutting food, etc.
Keep a constant rotation of the used dish carts and clean carts to provide the kitchen with dishes, bases, and silverware.

Stock floor nutrition stations, waiting areas and doctors’ lounges fully each day, rotating food in a First In, First Out manner and pulling expired products daily

Coffee stations are to be refilled and restocked promptly first thing in the morning and again throughout the day as needed according to department procedures
Prepare and initial stocking lists and provide paperwork to the Patient Nutrition Coordinator. Stocks will be processed in the DFM program on an electronic tablet, so products are billed to the correct departments

Participate in continued education, training and maintenance of Food Handlers’ Permits

Maintain current Food Handlers’ Permit
Complete yearly competency in tray passing.
Complete training and maintain competency in using iPad language translator.
Complete the standard Idaho Falls Community Hospital, Nutritional Services and position-specific Health Stream educations in a timely manner

Participate in intra and interdepartmental meetings

Participates in a short daily Huddle meetings under the direction of the Patient Nutrition Coordinator and/or Nutritional Services Manager to review important information of the day
Attend the regularly scheduled Nutritional Services staff meetings

Meetings are mandatory and will count as an absence unless you are excused for vacation or illness/leave

If a meeting is missed, the notes from that meeting must be carefully read – it is the responsibility of the individual to seek clarification on any information that is not understood

Attend additional meetings as needed

BENEFITS:

Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

Medical, Dental and Vision Insurance

Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off

Retirement Plans (401K with up to 6% match)

Earned Quarterly Bonus Program

Education Reimbursement Program

Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
QualificationsEducation/Certification: High school graduate (or equivalent); Food Handler’s Permit (required within 90 days of employment)

Experience: No previous experience – will train the right person for skill set