Customer Service Representative

DescriptionA Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS

• o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
• o Schedules orientation and installation appointments for all new referrals and maintenance appointments.
• o Manages daily communication and equipment alerts and maintenance items.
• o Maintains cleanliness of inactive equipment.
• o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
• o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
• o Other duties as assigned.
• Qualificationso 1 year of proven customer service experience.
• o Strong verbal and written communication skills and excellent interpersonal skills.
• o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
• o Clean background and able to pass a drug screening
• o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES

• o Perform data entry
• o Proficient with Microsoft Office Suite and G Suite.
• o Effective verbal and written communication skills required.
• o Clear criminal background preferred