Vice President of Health Center Services in Phoenix

About The Role

DescriptionTerros Health is pleased to share an exciting and rewarding opportunity for a Vice President, Health Center Services in Phoenix, AZ.

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 50 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!

If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health, and Healing, we encourage you to apply!

HOPE ~ HEALTH ~ HEALING

Driven by Purpose. Powered by People.

Terros Health is hiring a Vice President of Health Center Services in Phoenix, AZ.

Full-time; Salaried

Monday-Friday

Excellent Compensation & Full Benefits Package including 401K

8+ years of progressive leadership in healthcare operations, preferably in integrated care, FQHC, or behavioral health settings required

Experience with a breadth of multi-disciplinary programs, including grant administration, implementation and execution required

Demonstrated success leading complex multi‑site clinical operations and large interdisciplinary teams

Strong knowledge of AHCCCS, Medicaid managed care, FQHC operations, and value‑based care models

Demonstrated success in operational leadership, financial and budgetary management, and team development

The Vice President, Health Center Services (VP HCS) provides senior leadership for Terros Health’s network of health centers, ensuring high‑quality, accessible, culturally responsive care across all programs and service lines. Reporting to the Chief Clinical Officer, the VP HCS is responsible for operational excellence, clinical integration and execution, patient access, financial performance, and workforce development across all Health Center sites. This role ensures that each health center delivers coordinated, whole‑person care aligned with Terros Health’s mission and strategic priorities in a unified, aligned, compliant, and high-quality fashion.

Duties include

Leadership

Lead the strategic direction and operational excellence of all Terros Health Centers, ensuring alignment with organizational goals and the CCO’s and CMO’s clinical and medical visions

Lead and develop Health Center Senior Directors and support clinic-based leadership and staff

Develop and implement standardized workflows, staffing models, and operational practices that support integrated care delivery best practices in a cohesive way

Partner with the VP Specialty Services, Sr. Director Clinical Operations, Medical Directors, and other key partners to ensure seamless coordination across programs and locations

Clinical Integration and Care Model Excellence

Advance integrated primary care–behavioral health models across all health centers in partnership with CMO, CCO, Medical Directors and other key partners
Ensure consistent implementation of evidence‑based practices, trauma‑informed care, and patient-centered, whole‑person care principles
Collaborate with the VP of Quality, Director of Nursing, Medical Director Primary Care, and Medical Director Behavioral Health to support clinical quality and provider performance

Quality, Compliance, and Performance Management

Drive performance on quality metrics, value‑based care measures, and patient experience outcomes
Ensure compliance with AHCCCS, HRSA/FQHC requirements, state licensing, and internal policies.
Maintain high standards of safety, documentation, and regulatory adherence
Ensure coordination across programs and service lines to create a consistent, seamless patient experience

Financial and Business Performance

Manage health center budgets, productivity targets, service mix and financial performance in partnership with Finance and Operational teams
Collaborate with administrative support teams to optimize scheduling, patient access, eligibility referral management and throughput to support revenue cycle performance
Collaborate with the Senior Director Revenue Cycle and Director of Contracting to ensure payer alignment and operational steadiness

Workforce Leadership and Development

Lead, mentor, and develop senior clinic leadership
Support recruitment, retention, and competency development for multidisciplinary teams.
Foster a culture of accountability, collaboration, and continuous improvement

Patient Access, Experience, and Community Engagement

Ensure health centers deliver exceptional patient experience, timely access, and culturally responsive care
Partner with Patient Access & Eligibility leadership to streamline front‑end processes
Represent Terros Health in community partnerships, health plan relationships, and local initiatives that support population health

Business Development and Growth Opportunities

Identify unmet patient needs and coordinate with CCO and CMO to find ways to close those gaps
Partner with ODEA on grants and marketing opportunities
Continually assess community needs and complete environmental scans to identify growth opportunities at regional, location, service based, and community levels
Foster a team environment of continuous improvement and mindful programmatic and service expansion and development

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

Multiple medical plan options, including a no-premium plan for employees and their families

Multiple dental plan options, including orthodontic coverage

Vision insurance

Group life and disability insurance

Pet insurance

401(k) plan with company match

Interest-free medical line of credit

Financial education, planning, and support resources

Monetary company contribution toward eligible benefits

Bilingual pay differential

Generous Paid Time Off (PTO) – 3 weeks off in the first year

Paid Sick Time

10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members

Trip Reduction Program

Ongoing professional growth and career development opportunities, including

Scholarships

Clinical supervision

Continuing Education Units (CEUs)

Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

Access to the Working Advantage® Employee Discount Program, with savings on

Gym memberships
Car rentals
Flights, hotels, movie tickets, and more

Qualifications

Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Behavioral Health, or related field required. Master’s degree preferred
Minimum 8 years of progressive leadership in healthcare operations, preferably in integrated care, FQHC, or behavioral health settings
Experience with a breath of multi-disciplinary programs, including grant administration, implementation and execution
Demonstrated success leading complex multi site clinical operations and large interdisciplinary teams
Strong knowledge of AHCCCS, Medicaid managed care, FQHC operations, and value based care models
Demonstrated success in operational leadership, financial and budgetary management, and team development
Ability to lead through influence, build strong cross functional partnerships, and drive organizational change
Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role
Must pass a Background check, Drug Screen, and TB Test