Customer Service Agent (CSA) — Sightseeing Tours (Outdoor Position)

Pay:
$17.00 per hour
Job description:
Join the Front Line of NYC Tourism
TopView Sightseeing is hiring Customer Service Agents to support our growing tourism operations across New York City.
This is an
outdoor, field-based position
located at high-traffic tourist attractions and sightseeing stops. We are seeking energetic, customer-focused professionals who enjoy working in dynamic city environments.
Schedules may vary based on tourism demand, weather, and operational needs. Weekend and Night availability, and flexibility are required.
Compensation
$17.00 per hour base pay
$0.50 per ticket printed and/or sold
Strong earning potential in high-volume locations

Key Responsibilities

Wear full company uniform and maintain professional appearance
Ability to carry promotional signage and materials throughout the shift
Operate company-issued POS machine
Process cash and credit card transactions
Handle and reconcile daily cash
Explain tour packages, pricing and hours of operation
Ensure customers understand their purchases
Print tickets for referrals
Assist customers with app downloads and reservations
Job Types: Full-time, Part-time
Work Location: In person