Financial Aid Office Assistant (FWS Only)

Position Summary The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, student employment position with no benefits. The Financial Aid Office Assistant is responsible for the daily office duties of the suite and support the Administrative Assistant with clerical responsibilities. Key Responsibilities and Duties: Answer and direct a high volume of incoming phone calls; greet walk-in visitors and triage calls and messages to counselors or departments as necessary; Provide administrative support to staff; filing, mail sorting, alphabetizing documents, and creating electronic student files; Meet and greet students and visitors; Assist with open houses, orientations and financial aid workshops; Provide virtual support on a wide range of financial aid topics; Provide front desk coverage as needed; Responsible for conference room reservations and management and event space; Respond to voice messages and route to appropriate person; and, Ad hoc projects. Commitment to Equity: Support MassBay’s commitment to the Equity Agenda; Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality; Engage in conversations with the community regarding best practices within the discipline or programmatic related to equity and inclusion. This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.