Commercial Operations Manager

Responsibilities

• Commercial Data & Reporting - Build and maintain a single source of truth for commercial data across sales, finance, and production; consolidate inputs currently scattered across multiple systems into a clean, structured reporting layer accessible to leadership.
• Dashboards & Insights - Own the dashboards and executive scorecards that surface pipeline health, revenue attainment, coverage, and margin; partner with in-house tech and AI tooling to translate commercial requirements into executable specs and iterate on outputs.
• Revenue Forecasting - Consolidate weighted forecasts and coverage inputs across regions; produce the executive view of target versus actual, variance, and trajectory on a monthly and quarterly cadence.
• Systems & Data Governance - Own CRM hygiene, pipeline integrity, and the discipline around how data is entered, tagged, and reported; act as the commercial owner in conversations with tech and data teams on tooling changes and integrations.
• Workflow & Process - Streamline day-to-day operational workflows including approvals, vendor payments, IO booking, and invoice tracking; identify friction points and drive process improvements across the commercial function.
• Commercial Enablement - Manage the global asset library, decks, one-pagers, and templates that the commercial team uses in client conversations; produce the quarterly client newsletter and other enablement collateral.
• Cross-functional Liaison - Act as the bridge between Commercial, Finance, Product, and Production; translate commercial needs into technical requirements and hold the line when technical execution needs to align with commercial priorities.
• Proactive Problem Solving - Anticipate operational bottlenecks before they escalate; surface risks and opportunities to the SVP of Commercial with clear framing and recommended actions.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, or a similar cross-functional operator role, ideally in media, agency, or consumer brand environments.
• Bachelor's degree in Business, Finance, Economics, or related disciplines.
• Strong data literacy: comfortable interrogating data across systems, spotting inconsistencies, and structuring information for reporting purposes.
• Familiarity with dashboarding and BI tools (e.g. Looker Studio, Power BI, Tableau, or equivalent); no requirement to build from scratch, but able to specify, review, and iterate on outputs.
• Working understanding of how CRM, finance, and project management systems typically connect, and the ability to hold your own in conversations with technical teams.
• Proven ability to translate commercial requirements into clear specifications for technical execution.
• Track record of driving process improvement and operational discipline in fast-moving commercial environments.
• Excellent stakeholder management skills across sales, finance, and operational functions; comfortable working with senior leadership.
• Highly organised, with strong attention to detail and the ability to manage multiple parallel workstreams.
• Fluent English essential; additional Asian languages a plus.

Nice to have

• Experience in media, publishing, digital commerce, or creative agency environments.
• Familiarity with AI-assisted tooling for reporting and workflow automation.
• Experience supporting or partnering with a global commercial function across multiple time zones.