IT Intern in Shanghai (Kunshan, Jiangsu (CN))

Responsibilities: End-User Support: Provide first-line technical support to end-users, addressing hardware, software, and network issues. Assist with the setup, configuration, and troubleshooting of computer systems and peripherals. Respond to IT support requests via various channels in a timely and professional manner. Hardware and Software Maintenance: Assist in the maintenance, repair, and inventory management of computer equipment. Support software installations, updates, and license tracking. Identify opportunities for hardware and software improvements. Documentation and Records: Maintain accurate records of IT assets, configurations, and support activities. Assist in creating and updating technical documentation, user guides, and knowledge base articles. Contribute to the maintenance of an organized IT inventory. Network Support: Provide basic assistance in resolving network connectivity issues. Collaborate with network team members on network-related tasks. Follow IT support engineer’s arrangement for assistant task. Requirements: College or above degree in a relevant field such as computer science, information technology, or a related discipline. Proficiency in troubleshooting and problem-solving related to computer hardware, software, and network issues. Familiarity with operating systems (Windows). Knowledge of common office software applications and productivity tools. Basic understanding of IT infrastructure, including servers, routers, and switches. Ability to perform software installations, updates, and configurations. Familiarity with remote desktop support tools and techniques. Strong verbal and written communication skills are essential for interacting with end-users and documenting issues and solutions. The ability to explain technical concepts to non-technical users in a clear and understandable manner. Excellent customer service skills and a desire to help end-users with their technical problems. Patience and empathy in dealing with users, especially those who may be frustrated or inexperienced with technology. English skill for daily work.