Assistant Manager-MQA Aggregates

Responsibilities & Key Deliverables Responsible for Field/internal Customer Quality of Aggregate & Driveline. Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern. Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers Warranty data analysis, monitoring & initiate proactive actions for complaint reduction. Handly independently critical field issues & closure. Ensure timely closure of field failures with structured problem solving approach (QC story/G8D). Conduct Product & Process Audits of Assembly & Machine shop. Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates. Supplier visits for failure parts Root cause analysis & verify the controls. Effective monitoring/tracking & interpretation of MIS / reports Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears). Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting. Co-ordinate Product Deviation & closure tracking. Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review. Attend ECN changes meeting & validate the effectiveness in GD audit. Actively involve in New projects & ensure all open clearance in each phase. Regular dealer connect for customer requirements understanding & closure Preferred Industries Automobile Education Qualification Bachelors of Technology in Mechanical; Bachelor of Engineering General Experience If BE 3 to 5 yrs System Generated Core Skills 7 QC Tools Analytical Thinking Microsoft Office People Management Presentation Skills Team Building System Generated Secondary Skills Communication Skills Consumer Focus Leadership Skills