Callnovo - English-Spanish Bilingual Tier 2 Technical

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About The Role

Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative

> Fuku · Tegucigalpa, Honduras · Full-time · Posted 2026-06-02

**Workplace:** on_site

Description

Company: Callnovo

Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative

Employment Type: Freelancer Contract

Location: Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.

Working Hours:
\- 3:00 PM - 12:00 AM Central European Time
\- 5 days per week; exact workdays to be confirmed
\- Candidates must be available to support weekend shifts

Compensation:
\- Salary range is not provided at this stage; compensation will be discussed during the interview process

Application Email: <[email hidden]>

Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The ideal candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.

Key Responsibilities:

\- Handle inbound customer calls and provide efficient technical assistance
\- Make outbound calls to customers requiring technical support
\- Conduct remote sessions to diagnose and resolve technical problems
\- Communicate with customers via real-time chat during remote support sessions
\- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues
\- Guide customers through Windows OS installation, configuration, and system-related troubleshooting
\- Provide clear, step-by-step solutions to customers
\- Escalate unresolved or complex cases to the appropriate team or supervisor
\- Participate in service improvement initiatives as assigned

Requirements:

\- Fluent in English and Spanish
\- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles
\- Strong troubleshooting and problem-solving skills
\- Ability to research and resolve unfamiliar technical issues
\- Good knowledge of PC hardware components, including CPU, GPU, RAM, storage, and related devices
\- Advanced knowledge of Windows OS, including installation, software installation/uninstallation, customization, and troubleshooting
\- Understanding of viruses, malware, and antivirus software
\- Familiarity with drivers, driver sources, and installation procedures
\- Ability to configure and troubleshoot input/output devices and other hardware peripherals
\- Knowledge of email client setup, account configuration, SMTP, IMAP, and POP ports
\- Ability to guide customers clearly and patiently through technical steps
\- Strong organizational skills and ability to multitask
\- Comfortable working with routine tasks in a computerized environment
\- Strong listening, analytical, and communication skills
\- Customer-focused mindset and commitment to high customer satisfaction
\- Must be available to work weekends as part of a 5-day workweek

Preferred Qualifications:

\- Basic macOS troubleshooting knowledge
\- Experience with data recovery processes
\- Interest in digital technology, computer software, and new technologies
\- Positive attitude and problem-solving mindset
\- Strong teamwork and communication skills

How to Apply:
Please send your resume to <[email hidden]>.