About The Role

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:Role Overview:As a Senior Partner on the People team, you support the growth of our teams and company by acting as a trusted advisor to managers, driving hiring efforts, and using people data to inform impactful People strategies. You help them navigate day-to-day people matters—from coaching through performance conversations to supporting team dynamics. You bring a thoughtful, solutions-oriented mindset to everyday challenges and act as a sounding board for people-related <decisions.You> also play a key role in Talent Acquisition by leading or contributing to hiring projects, interview processes, and cross-functional recruiting efforts. You directly impact ensuring we hire the right people at the right time. You’re energized by the opportunity to support the growth of both our teams and our company. Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

Compensation: 4 000 - 4 500 USD (monthly, b2b contract)

We also offer

Paid time off
Flexible work hours
100% remote work
Equity shares in a rapidly growing company backed by top-tier VCs
A culture built on innovation that values big ideas
Newest MacBook + Setup Fee ($500)
This role is offered on a B2B basis, which requires tax residency in Brazil and an active registered business entity.

What you do each day

Work across the full talent lifecycle - from sourcing, through selection, onboarding, to growth and performance

Contribute to hiring efforts, including intake conversations, interview planning, and candidate debriefs

Participate in interviews or hiring decisions to support effective, inclusive hiring practices

Support team transitions, onboarding, and offboarding processes

Partner with people managers to support team performance, communication, and collaboration

Use people data and team insights to identify trends, support decision-making, and shape People programs

Provide guidance through team member relations matters, coaching managers through next steps, development opportunities, and manager effectiveness

Help maintain consistency and compliance with People policies and practices

Document and track key team member relations cases and conversations

Provide support for internal employer branding efforts (e.g., help organize internal company communications, coordinate internal online events or team meetups, and wellbeing and development initiatives)

Identify and run people programs and initiatives that impact supported teams

Qualifications

5+ years of experience in a People Partner, HR Business Partner, or related generalist role in the IT industry
Familiarity with team member relations, performance management
Experience working closely with people managers to support day-to-day needs
3+ years of experience in talent acquisition or recruitment
Strong understanding of full-cycle recruitment and talent sourcing techniques
Experience with applicant tracking systems (ATS) and recruitment metrics
Bachelor’s degree or equivalent work experience required
Interest and experience in how AI can support HR practices

Fluency in English and Portuguese

What will help you succeed in this role

Business mindset with the ability to prioritize based on business impact

Experience in large organizations and exposure to HR processes that scale to hundreds or thousands of team members

Ability to build trust with managers and teammates quickly

Strong communication and listening skills

Comfortable handling sensitive conversations with professionalism and care

Ability to analyze data, draw insights, and understand basic statistics

Ability to design, implement, and improve HR processes

Experience in an engineering organization or familiarity with IT contexts

Flexible and calm under pressure

Naturally curious, always seeking context and better ways to support the team

Sounds interesting? We’re waiting for your resume!

It is open to candidates inside Brazil. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. #LI-remoteFounded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.