Guest Relations & Activities Manager (Indefinido - Fecha efectiva comienzo 1 Noviembre)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
We are looking for an experienced hospitality professional to join our resort as Guest Relations & Resort Operations Manager.
This role is responsible for leading Guest Relations, Activities, Spa, Massage & Beauty, and Lifeguard operations, ensuring exceptional guest experiences, high service standards, and effective team management.

Key Responsibilities

Act as the main point of contact for guest concerns, complaints, and service recovery.
Ensure outstanding guest satisfaction and maintain high hospitality standards.
Lead, motivate, and develop teams across Guest Relations, Activities, Spa, and Lifeguard departments.
Coordinate with Front Office and Housekeeping to manage VIP arrivals, special requests, and room allocations.
Oversee daily operations, ensuring compliance with company standards and procedures.
Manage activities, events, and leisure programs for guests and owners.
Monitor departmental performance, budgets, and operational costs.
Identify upselling opportunities and support revenue growth.
Maintain a visible presence across the resort and provide operational support when required.
What We Are Looking For
Significant experience in Guest Relations, Front Office, or Resort Operations.
Previous experience in a management or senior supervisory role.
Proven experience managing and developing teams.
Resort experience highly preferred.
Strong customer service, leadership, and problem-solving skills.
Ability to work in a fast-paced and international environment.
Fluent English, Spanish, and German.
Knowledge of MS Office, Outlook, Opera, Marsha, and ASGARD is desirable.

Requirements

Flexibility to work weekends, public holidays, and shifts according to business needs.
Ability to work under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Professional attitude and hands-on leadership approach.
What We Offer
Opportunity to join a well-established resort environment.
Dynamic and international team.
Career development opportunities.
A key leadership position with direct impact on guest satisfaction and resort performance.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.