CityBee Customer Support Specialist

At the moment, we are looking for a proactive Customer Support Specialist (full time) who wants to become a part of CityBee team.

As a Customer Support Specialist, you will be responsible to

• Ensure exceptional customer support via email, online chat, phone or other channels
• Go extra mile for the customer collaborating with support team
• Proactively watch out for the best interest of our customers
• Escalate issues to your team leader or other departments as required
• Provide training and assistance to other new team members when needed

To be perfect fit we expect you to

• Have a customer-oriented mindset – any experience working with customers would be an advantage
• Have excellent communication skills
• Be able to communicate clearly on the phone
• Be well organized and attentive to details
• Be fluent in Lithuanian and good English language knowledge (Russian language is an advantage)
• Have a positive “can-do” attitude
• Be able to work flexible hours (weekends and shifts)
• Health and Safety Perks: Enjoy benefits like private health insurance (after probation), personal accident coverage
• Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done

Salary: 9.26 Eur/hour (gross)