Swedish speaking Customer Support Agent for iGaming Company in Malta

Swedish speaking Customer Support Agent for iGaming Company in Malta

> Next Job Abroad · Berlin, Germany (Hybrid) · Full-time · Posted 2026-03-25

**Workplace:** hybrid

**Department:** Oliver Lauff

Description

**Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?**

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That’s what this opportunity offers.

**The Job — Customer Experience in Sports & Casino**

You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.

You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually _solve_ problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

**What You’ll Be Doing**

• Helping customers via phone, chat and email
• Solving cases fully — not just forwarding them
• Approving withdrawals and handling KYC
• Running daily security checks
• Spotting trends and sharing insights to improve processes
• Working closely with other internal teams
• Reaching your KPIs and contributing to a strong team atmosphere

Requirements

**Who You Are**

• Fluent in Swedish
• Curious, social and confident in your communication
• Interested in sports/casino (or at least not confused by the concept of odds…)
• Open to shift work
• A multitasker who enjoys a fast-paced environment

Benefits

**What You Get**

• **Relocation package + bonus scheme**
• **Hybrid work setup** + up to **40 days fully remote abroad per year**
• **Private international health insurance**
• **Wellbeing allowance**
• **Home office setup bonus**
• **Breakfast on Tuesdays, lunch on Mondays & Wednesdays**
• Regular team events and a big social expat community

**Career & Development**

You won’t get stuck here — the company invests heavily in growth.
There’s an internal Academy where you can develop in areas like:

• Fraud
• Compliance
• Product
• Escalations
• Commercial

**If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.**

Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/887224122F/apply)

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