Service Technician, Apprentice

DescriptionObjective of this position is to learn and become proficient in performing the responsibilities; of troubleshooting,
problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job
functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team
members as required and makes recommendations to supervisor on process improvements. This position is
considered a Safety Sensitive position.

ESSENTIAL RESPONSIBILITIES:

• Work towards completing the apprentice level training or vendor certification program at or above expected

proficiency.

• Participates in "On the Job Training" including Installations, showroom preparation, repairs, troubleshooting,

and preventative maintenance as required by the training program.

• Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and

requirements.

• Works with internal team members on proper installation, service/repair procedures for current and new

equipment/machines and processes.

• Communicating as needed by our customers to include notification of arrival, progress updates, and checking

out upon leaving the customer site.

• Consults with other team members, internal departments and/or external vendors to resolve issues related to

installation and service/repair.

• Accurately documents, completes and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous

development.

• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and/or performs other job functions within department or other work

areas within scope and ability.

QualificationsESSENTIAL QUALIFICATIONS:

• Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical,

CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience
in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.

• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or

personal vehicle for company business. Company vehicles are assigned at the conclusion of training period.

• Must be able to obtain and maintain a valid Passport. Must be able to travel in support of training, out-of-state

or out-of-country customers, and assist other divisions as required to support business demand.

• Demonstrated commitment of customer satisfaction.
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives and

suppliers.

• Demonstrated professional appearance, self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands; bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet,

greasy, and dirty environment.

• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer

demands.

Working Conditions:
Manufacturing work environment which includes moving and lifting mechanical machine components, potentially
loud, and dirty equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne
particles. Job requires hands on work with machine tools and associated equipment.

Perks and Benefits:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave